Welcome to our policy page. This section outlines the important operational guidelines of our massage therapy practice, from appointment scheduling and cancellations to insurance and initial consultations. Please review these policies to ensure a seamless, efficient experience during your interactions with LKN Massage.
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Appointment Scheduling
Appointments can be scheduled by calling Bob, a Certified Medical Massage Practitioner, at 704-756-0909. You can also use the "Book an Appointment" button on our website.
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Cancellation Policy
If you cannot keep an appointment for any reason, please notify us at least 24 hours in advance by phone. Appointments that are missed without notification are subject to a 50% cancellation fee.
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Late To Appointment Policy
If you arrive late for your appointment, we will provide treatment for the remaining session time only. We cannot extend appointments beyond the originally specified time due to our tightly booked schedule, and no fee reduction will be available.
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About Health Insurance
Some massage therapy services may be covered by health insurance. We can provide a "Prescription Letter of Referral" from your physician for "Medical Massage," which you can submit for insurance reimbursement. Please note that LKN Massage does not bill insurance companies directly.
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First Appointments Policy
During your first appointment, you will fill out an intake form and sign a consent for treatment form. You will provide health information and consult with Bob regarding your condition. He will perform muscle testing and range of motion tests to determine the source of your condition.
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Illness and Health Concerns
We ask you to inform us of any health conditions, allergies, and/or other concerns before your treatment. If you are experiencing symptoms like a cold, fever, or flu, we respectfully request you to reschedule your appointment to maintain a healthy environment.
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